Recently, we have been in receipt of a number of complaints and issues surrounding broadband provision, specifically, issues with download speeds dropping on Quickline's network.
Clearly, we appreciate the need for end-users to receive a consistent speed that both meets customer expectations and the contractually agreed speeds that customers have signed up to.
To allow us to effectively address specific concerns, can we please request that any complaint raised contains the full address and postcode of the resident concerned and details of the actual problem and that these are passed in the first instance to myself at cllrr.davies@lincolnshire.gov.uk and Steve Brookes, Broadband Programme Manager, Stephen.brookes@lincolnshire.gov.uk.
It would help if any complaint raised can be categorised by one of the headings detailed below. Again, this will assist with a timely and effective response. This level of detail will allow him to drill down on the issues with Quickline with a view to a timely remedy and where issues lie elsewhere, for example, BT, BDUK of other parties, it will allow us to look in the right place for an answer
Below is a list of other potential issues and Headers:
- Download speed dropping/dropped –Quickline Customer
- Download speed dropping/dropped – other internet provider
- Community Fibre Schemes – Issues
- Availability of full fibre connectivity (FTTP)
- Cost of broadband package – Quickline
- Cost of broadband package – other internet provider
Kind regards
Councillor Richard Davies
Executive Councillor for IT